Terms & Conditions

 
 

Bookings & Fees

  • All bookings will be confirmed by email via a Booking System.

  • You are able to pay in full or separate into two payments.

  • We accepts payment via bank transfer and childcare vouchers.

  • We have a Stripe booking system fee but you can avoid this by paying via bank transfer online.

Pricing Discounts and Booking Fee

  • We offer a 5% Early Bird Discount for a limited time.

  • We offer a 10% Sibling Discount.

Availability

  • The maximum number of children that can attend each day is 35 but we highly recommend that you sign up to our “Waiting List” as it is common for people to drop out closer to the workshops.

Refunds

  • If we can fill your spot in time then yes, we are happy to offer you a full refund. If cancelled with less than 7 days notice prior to the start date of the holiday camp and we are unable to fill the spot then unfortunately we cannot offer you a refund. If cancelled with more than 7 days notice prior to the start date of the holiday camp then you will receive a full refund. Our holiday camp is often very busy so it is most likely we will be able to offer you a refund.

  • Any cancellations within less than 48 hours notice will not be refunded.

Childcare Vouchers 

  • We accept all types of vouchers as full or part payment for bookings made in England.

  • We are only able to accept childcare vouchers two weeks prior to the start of the Holiday Camp. This is due to the average time it takes us as a company to retrieve the money.

Data Protection  

  • We will use your details to contact you via email/mail or text with future information about our services.

  • You may opt out of our mailing list when booking or afterwards at any stage.

Early Drop-off and Late Pick-up  

  • Our Standard Hours for all Holiday Camps are 9.00am to 3.30pm.

  • Our Early Drop-off is at 8.30am and our Late Pick-Up is until 4.30pm.

  • We advise that you book the extended day in advance but you can also make this amendment on the day.

  • If for any reason you are unable to collect by 4.30pm, we ask that you call or message us.

First Aid  

  • In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.

  • Essential prescribed medication must be handed in to each child’s Holiday Camp Manager for safe-keeping, in accordance with Ofsted recommendations.

  • We suggest that all parents whose children carry Epipens must inform the workshop leader where the pen is kept.

Photographs and Video  

  • Please be aware that we do take photographs/videos of the children and their crafts for our promotional material. We will only take pictures/videos if you have already given your consent.

  • If there is a picture of your child on our social media page that you would like removed then please email us directly and we will take it down.

Equal Opportunities and Child Protection  

  • The Art Imaginarium is an equal opportunities employer and welcomes all children, regardless of their gender, ability, race or religion. Although we cannot offer one to one support to please factor this in when making the booking.

  • Each child attending a Holiday Camp is of equal value and is entitled to equal access of opportunity.

  • We operate a zero tolerance policy on discrimination or bullying of any kind.

Feedback  

  • We aim to provide the best possible care for all children at all times.

  • We would love to hear your thoughts and suggestions as we aim to make the workshops as safe, fun, creative and engaging as we can.